Effective date: July 21, 2026 Provider: RecreateCX, a sole proprietorship ("we", "us"), operating service.recreatecx.com.
By creating an account or using the RecreateCX platform (the "Service"), you ("Customer", "you") agree to these Terms of Service (the "Terms"). If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.
RecreateCX is a cloud contact-center platform providing voice, chat, and email interaction handling, call/interaction routing (ACD), optional AI voice and text agents, recording, reporting, and related features. Features and limits vary by plan and may change over time.
You must provide accurate registration information and are responsible for all activity under your account and for keeping your credentials secure. You must be at least 18 and able to form a binding contract. Notify us promptly of any unauthorized use.
You will not, and will not permit end users to:
You are the controller of the data and communications you process through the Service. You are solely responsible for: obtaining all consents and providing all notices required to record, monitor, transcribe, and process calls and messages (e.g. two-party-consent and recording-disclosure laws); maintaining lawful bases for outbound contact; honoring opt-outs and Do-Not-Call obligations; and your end users' data. We provide tools (recording disclosure, consent capture, DNC, DSAR, retention controls) but their correct configuration and use are your responsibility.
The Service is not a replacement for traditional telephone service and has limitations for emergency (911/E911) calling. Emergency calling may not function during a power/internet/Service outage, may route based on the registered address you provide, and may differ from traditional 911. You are responsible for keeping dispatchable-location information accurate and for informing your users of these limitations.
AI voice/text agents and AI-assist features are automated and may produce inaccurate or incomplete output. They are provided as tools and are not professional, legal, medical, or financial advice. You are responsible for reviewing AI output and for appropriate human oversight and disclosure.
The Service integrates third-party providers (e.g. payment, telephony, AI model, storage, email providers). Their availability and terms are outside our control; your use may be subject to their terms.
We retain all rights in the Service. You retain all rights in your data and content ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. You may not use our marks without permission.
Each party will protect the other's non-public information disclosed under these Terms and use it only to perform under these Terms.
Our handling of personal data is described in the Privacy Policy. Where you are subject to GDPR/CCPA and we process personal data on your behalf, a Data Processing Addendum (DPA) applies and is incorporated by reference. You are responsible for the lawfulness of the data you provide.
We aim for high availability but the Service is provided without a guaranteed uptime commitment (SLA) unless a separate written SLA is agreed. We may perform maintenance and may modify or discontinue features.
We may suspend or terminate access for breach of these Terms, non-payment, security risk, or legal requirement. You may stop using and cancel at any time. On termination, your right to use the Service ends; we will make Customer Data available for export for a limited period and then delete it per our retention practices.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT AI OUTPUT IS ACCURATE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; THOSE MAY NOT APPLY TO YOU.
You will defend and indemnify us against third-party claims arising from your use of the Service, your Customer Data, or your breach of these Terms or applicable law (including communications/consent laws).
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The exclusive venue for disputes is Santa Clara County, California.
We may update these Terms; we will post the updated version with a new effective date and, for material changes, provide reasonable notice. Continued use after changes take effect is acceptance.
Questions about these Terms: support@recreatecx.com — RecreateCX (a sole proprietorship), California, USA.